Delivery and Product Pickup

The seller uses the services of the carrier GLS Croatia d.o.o. for the delivery of ordered products (https://gls-group.com/HR/hr/home/).

For orders until 12:00 on working days (Monday to Friday), the seller will initiate a delivery process on the same day. For orders placed after that time, the delivery process will commence on the following working day.

Once the delivery order is submitted to the GLS Croatia carrier by the seller, the delivery will be executed according to the carrier's general terms. 

The delivery is performed up to the entrance of the residential unit (apartment, house, business premises, etc.) at the address specified by the buyer. 

The delivery cost within the Republic of Croatia, for orders equal to or exceeding €50.00 / 376.73 kn, is free of charge, so no delivery cost will be charged to the buyer when placing the order. 

The delivery cost within the Republic of Croatia for orders less than €50.00 / 376.73 kn will be charged according to the GLS Croatia d.o.o. carrier's price list. In this case, the delivery cost is an integral part of the total offer to the buyer.

Currently, this online store does not have the capability for automatic calculation of delivery costs for purchased goods outside the Republic of Croatia. For deliveries to addresses outside of Croatia, the buyer is requested to contact the seller at the email address webshop@auraproizvodi.com. The ordered products will be packaged to prevent damage during normal transport handling. The buyer is advised to inspect the shipment before accepting it and immediately report any visible damages, refusing to accept a damaged shipment. The buyer is obliged to sign the delivery note or transport document upon receiving the goods, which the courier takes as confirmation of receipt. The acceptance of the goods is signed by the person indicated as the buyer at the time of ordering. If any other person receives the goods at the location, the delivery will be considered properly executed. In case the buyer does not receive the goods within the agreed-upon period, the seller kindly urges them to inform the seller as soon as possible via the email address webshop@auraproizvodi.com or by calling +385 91 610 9028.